Refund & Return Policy
Last updated: July 25, 2026
We want you to love your Cybervelo EK6. If something isn't right, here's how returns and refunds work.
1. 30-day return window
You have 30 days from the delivery date to request a return. To be eligible:
- The bike must be unused, in the original condition and in the original packaging, with all accessories, manuals, chargers, keys, and pedals.
- You must provide a receipt or order number.
Bikes that have been assembled and ridden are considered used and are not eligible for a standard return — they may still be covered under the Warranty Policy if there is a defect.
2. Non-returnable items
- Gift cards
- Free promotional gifts
- Items marked "final sale"
- Products damaged by misuse, accident, or unauthorized modification
3. How to start a return
- Email support@cybervelopro.com with your order number and the reason for the return. Photos of the item and packaging help us process faster.
- We will reply within 1–2 business days with return instructions and, when applicable, a shipping label.
- Ship the item back within 7 days of receiving instructions.
Return shipping is the responsibility of the customer unless the item arrived damaged, defective, or incorrect — in which case we cover it.
4. Refunds
Once we receive and inspect your return (usually within 3–5 business days), we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it can take an additional few days to appear on your statement.
Restocking fee: unopened returns are refunded in full; opened but unused returns may be subject to a 10% restocking fee to cover repackaging.
Original shipping costs are non-refundable except when the return is due to our error.
5. Damaged or defective on arrival
If your order arrives damaged or defective, please email us within 48 hours of delivery at support@cybervelopro.com with clear photos of the damage and the outer packaging. We will send a free replacement or issue a full refund.
6. Exchanges
We currently only replace items if they are defective or damaged. If you'd like a different color or bundle, please return the original order and place a new order.
7. Contact
Questions? Email support@cybervelopro.com and we'll help you out.